🧾 Terms & Conditions
Welcome to The Cake’s Cottage! We’re so glad you’re here. Before you place your order or explore our website, please take a moment to read through our terms and conditions. These simple guidelines help ensure that your experience with us — from browsing to the last bite — is smooth, transparent, and delightful.
- Orders & Payments
Once your payment is received, you’ll get an order confirmation via email or WhatsApp. Please check all details carefully—mistakes cannot be changed once production begins.
2. Delivery & Pickup
3. Storage Instructions
All cakes and brownies are best consumed within 24–48 hours. Store in a cool, dry place or refrigerate as instructed on the product box.
4. Customization Terms
For personalized cakes or custom designs, we may require additional time or details. A 50% advance payment is required to confirm custom orders.
5. Pricing & Payment
Prices are listed in INR and inclusive of applicable taxes. Payment must be completed to confirm your order. We accept online payments via credit/debit cards, UPI, or wallets.
6. Cancellations & Refunds
Due to the perishable nature of cakes, refunds are not applicable once an order is accepted. If your order arrives damaged or incorrect, please contact us within 1 hour of delivery with pictures, and we’ll be happy to assist.
7. Allergies & Ingredients
Our products may contain or come in contact with allergens such as nuts, gluten, dairy. Customers are advised to inform us in advance about any allergies before placing an order.
8. Seasonal Availability
Certain flavors, fruits, or decorations are seasonal and may not always be available. We will inform you and suggest an alternative of equal value.
9. Product Quality
đź”’ Privacy Policy
Your privacy matters as much to us as the quality of our cakes! We’re committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This Privacy Policy explains how your data is handled when you visit our website, place an order, or interact with us online.
- Information We Collect
2. How We Use Your Information
3. Data Security
We take appropriate security measures to protect your information from unauthorized access, disclosure, or misuse.
4. Use of Analytics
We use Google Analytics or similar tools to understand how visitors use our site and improve user experience. This information is anonymous and cannot identify individuals.
5. Cookies
Our website uses cookies to improve browsing experience and personalize content.
You can choose to disable cookies in your browser settings, but some parts of the website may not function properly without them.
6. Changes to this Policy
We may update this policy from time to time. Please check this page periodically for the latest version.
7. Contact Us
For privacy-related questions or data removal requests, contact us at:
📧 info@cakesbyakshavi@gmail.com
đź“ž 8427099569
âť“ Frequently Asked Questions (FAQ)
Welcome to our FAQ section! We know you might have a few questions before placing your order or trying our cakes. Here are some quick answers to help you understand how The Cakes Cottage works, bakes, and delivers with love.
Q1: Are all your cakes eggless?
Yes! All our cakes and brownies are 100% eggless and freshly baked.
Q2: Do you offer same-day delivery?
Yes, we do! Same-day delivery is available on select cakes within our delivery zones. Orders must be placed before 12 PM for same-day dispatch.
Q3, Do you make theme cakes (like cartoon, wedding, or photo cakes)?
Yes! We design theme cakes for birthdays, anniversaries, weddings, and special events.
Q4. Can I choose a flavor combination?
Of course! Mix your favorite sponge, filling, and frosting flavors to make a unique treat.
Q5. Do your cakes contain preservatives?
No. All our cakes are made fresh with premium ingredients and no preservatives.
Q6. How can I place an order?
You can order directly through our website, call us, or WhatsApp at 8427099569.
Q7. What is your cancellation policy?
Orders can be canceled within 1 hour of confirmation. After that, as cakes are made fresh, cancellations may not be possible.
Q8. What payment methods do you accept?
We accept UPI, credit/debit cards, and cash on pickup.
Q9. Do you deliver to offices or event venues?
Yes, just share the correct address and delivery time.
Q10. How should I store my cake if not eaten immediately?
Keep refrigerated and covered. Take it out 30 minutes before serving for best taste.
Q11. Do you provide gift wrapping or handwritten notes?
Yes, we can include personalized notes for free—just mention it while ordering.
Q12. Do you offer corporate gifting or festive hampers?
Absolutely! We prepare custom brownie boxes and cakes for festivals, weddings, and business gifting.